FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Product Information
Will my bike fit your dolly and lift?
CHECK YOUR MOTORCYCLE: please
measure the undercarriage of your motorcycle to ensure it will work with
our dolly and lift. We prefer that YOU are 100% sure so that you won’t
have to pay to send the product back which can be expensive.
The first thing to check
is that your bike’s frame is accessible without any piping, electrical
cords, etc. that would come between the lift and the motorcycle. To
safely and stably pick up your bike the lift must be in direct contact
with the frame or engine block without hitting anything else.
Secondly, you need at least 17″ of frame accessible between the wheels to accommodate the dolly. And again nothing hanging below the frame to interfere.
Thirdly, the location of the kickstand can be of concern. The kickstand mount needs to be on the outside of the frame because if mounted on the inside it could interfere with the lift.
Both of our Let’s Roll Lifts are low profile and fit easily under most bikes.
Please
measure on the kickstand side from the bottom of the frame to the floor
and compare to the measurements below to ensure it will fit under your
motorcycle.
What Are The Dimensions?
Let’s Roll Lift Measurements:
14L x 12W x 3.85H″ — resting position with the felt (comes standard with felt)
14L x 12W x 3.75H” — without the felt (you would take the felt off)
14L x 12W x 10.5H″ — highest position
Let’s Roll Cruiser Dolly Measurements:
35″L x 18″W x 10″H — highest setting
35″L x 18″W x 8.75″H — lowest setting
What kind of guarantee do you have on your products?
Lifetime Warranty that your dolly and lift will not fail if properly used.
Will my motorcycle be able to use a scissor lift or platform jack?
NOTE TO INDIAN MOTORCYCLE OWNERS:
It will work on the Challenger. No need for the IMAP (Indian Motorcycle Adapter Plate).
We have confirmed that the IMAP will work on the 2014-2024 Indian motorcycles listed below:
Indian Vintage (Dark Horse, Vintage)
Indian Chieftain (Dark Horse, Limited, Elite)
Roadmaster (Dark Horse, Limited, Elite)
Indian Springfield (Dark Horse)
Scout – Turn the IMAP 180 degrees to use.
Will not work on:
New Chief Models for 2021 and 2024 (frame too wide and will not engage with IMAP)
How secure is the motorcycle on the dolly and lift?
Very secure due to the industrial rubber padding that is adhered to the crossbars, on the top of the IMAP, and the lift. The design of the dolly definitely impacts how it moves and keeps your motorcycle safe without any velcro straps or tie-downs.
Orders
Below are some of are common questions about orders
What is your return policy?
All returns will be inspected. If the product does not meet the listed criteria below, we reserve the right not to issue a refund.
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund, minus the restocking fee as indicated below. If the products are returned not in resalable condition there may be additional fees. If the period of 30 days has
elapsed since the purchase, we can’t, unfortunately, offer you a refund.
$25 restocking fee for the Package Deal. (dolly and lift)
$12 for Dolly if alone
$12 for Standard Lift if alone
$16 for Pro Lift if alone
$10 for IMAP
$10 for Wall Rack
Shipping items:
To start the return process, contact us at sales@letsroll.store to obtain a Return Merchandise Authorization (RMA) to place in each package. Returns will not be accepted without a valid Return Merchandise Authorization.
Repackaging: it is ideal to return them in their original packaging, bubble wrap and all, so that they are returned in premium condition, not scratched. If any item is damaged or scratched, additional fees will be applied as indicated.
Dolly: $15
Dolly Crossbars: $10
Pro Lift: $15
Lift: $15
IMAP: $12
Wall Rack: $12
Returns are to be shipped to: Let’s Roll™ Store, 21555 Melrose Ave Ste 3, Southfield MI 48075. Please ask us for an RMA form and return labels to help reduce costs. We will deduct the shipping from your return.
You will be responsible for paying for the shipping costs with regard to the items that you wish to return. You will not be refunded the shipping costs from the initial order either.
Shipping Information
Frequently asked question
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